Shipping & Returns


Bru-Bag, LLC uses UPS Ground unless otherwise specified for all deliveries. All orders are processed within 2 – 3 business days of receipt. Please allow up to an additional 5 – 7 business days for all ground orders.

Shipping and handling charges will be displayed on the summary page during checkout. Handling charge may be varying depending on the destinations shipped. Shipping charges are calculated on a per-product basis.

Delivery is not available for P.O. Box addresses.


Bru-Bag offers a 31 day money back guarantee on all of our products. If you are not completely satisfied with your Bru-Bag purchase within the first 31 days, you can return it for a full refund. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number.

  • All claims MUST be made within 31 days of receipt of order.
  • Shipping charges will not be refunded.
  • Returned products must be in absolutely new and unused condition for refund.

Ship all returns to:

Bru-Bag, LLC.
Attn:  Returns
1900 Empire Blvd.
Webster, NY 14580