Shipping & Returns

 

Shipping Information

Bru-Bag, LLC uses UPS Ground unless otherwise specified for all deliveries. All orders are processed within 2 – 3 business days of receipt. Please allow 5 – 7 business days for all ground orders.

Shipping and handling charges will be displayed on the summary page during checkout. Handling charge may be varying depending on the destinations shipped.

Delivery is not available for P.O. Box addresses.

 

Guarantee & Returns

Bru-Bag offers a 31 day money back guarantee on all of our products. If you are not completely satisfied with your Bru-Bag purchase within the first 31 days, you can return it for a full refund. In order to receive your refund send us an email to [email protected] with the Subject Line: Return Refund. Email must be sent within 31 days following your purchase to receive your refund. Please include in the email a reason for your return. Once we receive your email we will issue you a return authorization number to keep for your records.

In order to receive a full refund on your purchase the product must be completely intact upon return. Once we receive & inspect the returned product we will issue you a refund on the card used in the initial purchase. Though we do refund the cost of the initial purchase & shipping, we do not cover the cost of return shipping.

Mail your returned item to:
Bru-Bag, LLC.
Returns: Claim Authorization #
618 Trolley Blvd.
Rochester, NY 14606